Air Conditioning and Heating Specialists
  • Other
  • Kempner, TX, USA
  • $12.00 - $15.00 Per/Hr. DOE
  • Hourly
  • Full Time

Air Heads HVAC is currently seeking a highly motivated and talented Service Dispatcher to join our team. The candidate we are looking for must be an excellent communicator, have a positive attitude, and be self-motivated.  Must be flexible, able to multi-task and have the capacity to work calmly in a fast- paced environment.  We offer excellent benefits and competitive wages. 

Job Title: HVAC Service Dispatcher

Pay Scale: $12.00 - $15.00 Per/Hr. DOE

Work Hours: 8:00am to 5:00pm, Monday through Friday with one hour for lunch

Primary Job Function: Maintain the Service Technicians daily schedules and dispatch the technicians as service calls are completed. Schedule return trips with customers when parts are in. Maintain the on-call schedule for service technicians. Maintain customer database with current information. Clear and concise communications with department managers, employees and company customers, including keeping customers appraised as to company schedule and requested lead-times. Provide accounting with maintenance contract billing information. Prepare service invoices and timecards for processing.

Required Qualifications:

  • Advanced customer service skills
  • Ability to multi-task
  • Organized
  • Geographical knowledge of service area or map reading skills
  • Knowledge of industry is recommended but not required
  • Computer skills
  • High school diploma or general education degree (GED)
  • Two years related experience and/or training in customer service, dispatching or project management or equivalent combination of education and experience
  • Sense of Urgency
  • Ability to remain calm under pressure

Desired Qualifications:

  • Working knowledge of HVAC industry
  • 1+ years HVAC Dispatcher experience
Air Conditioning and Heating Specialists
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